Have questions before you place your online order? Find your answer here or contacts us on 1300 784 814 today.

Please see our frequently asked questions below.  If you have any further questions, please contact us.

What are your office hours

Our offices and warehouse is open from 7.00am - 5.00pm Monday to Friday. (Excluding public holidays). Of course our online store is always open for orders 24/7...365 days a year.

Is your furniture environmentally friendly?

Yes. Most of our furniture ranges are certified by GECA (Good Environmental Choice Australia) as environmentally preferable options. This means that our products, facilities and work practices have all been scrutinised and refined for compliance.

This certification not only provides you with complete peace of mind, but also allows these products can be specified into Greenstar projects.

Do I have to order my furniture online?

No. We have a team of experienced consultants that are waiting to take your call and assist you with your requirements. Call us on 1300 784 814 today during normal business hours. Outside hours contact Brett on 0437 440 350 or brett@pinteriasystems.com.au

Is your full range shown online?

Though we strive to keep our website updated at all times, we always have new products and additional products to offer. We also have access to an almost unlimited spectrum of furniture that falls outside our standard ranges. If you cant see what you are looking for, please call our sales team on 1300 784 814.

Is it possible to view your furniture before ordering?

Whilst we strive to keep our overheads to a minimum to offer you the best value factory-direct pricing, we understand that you may wish to view our furniture before ordering. 

We have a small showroom located in the Perth metopolitan area in Kewdale WA where you can inspect most of the items we offer. If we dont have the item in our showroom, we can usually set one up or something similar for you to view.

Visits are by appointment only, so please call us on 1300 784 814 beforehand to confirm a time.

For larger project jobs, we can usually set up a sample of your desired options for you to view before sign-off.

We display high quality studio photography of all our products online as well as dimensions, all of which can be found on the individual product pages.

Also feel free to view our extensive photo gallery of our previous projects click here. This will offer you ideas and inspiration for your project.

Do you offer Custom made furniture?

Yes we do. We have in-house manufacturing facilities where we can either modify our standard designs or build completely custom built items to suit your specific requirements.

Do you offer complete office fitouts?

Yes we do. We have a specialist office fitout division 'Interia Fitouts'. We can handle any aspect of your project with our in-house team or our specialist project partners. We offer partitioning and walls, Floor coverings, Window blinds, Plumbing and Electrical services.

Do your products require assembly?

If you require assembly and installation and are located within the Perth Metro Area, please choose this option when adding products to the shopping cart. If you need to add this service or require our installation services outside the Perth Metro Area, please phone our sales team on 1300 784 814 for a specific quotation. Obviously we charge a small fee for this service.  Click here to view further information on delivery & installation. 

Do you offer volume discounts for large orders?

Yes we do offer discounts for bulk and larger orders. We are only too willing to pass on the savings to you. Please contact us on 1300 784 814 or email us at ssales@interiasystems.com.au to discuss your requirements with one of our consultants.

I’m having problems placing my order online. What should I do?

Call our customer service team on 1300 784 814. They will either assist you to place your order online if possible or process your order manually. If you are ordering outside standard business hours contact Brett on 0437 440 350 or brett@interiasystems.com.au.


I've forgotten my Password. How do I rest it?

If you have forgotten your password simply click on the 'Forgot Your Password' link in the login screen and a temporary password will be sent to your email address.

Your website isn’t displaying or functioning correctly for me. How do I fix this?

Though we strive to make sure our website functions with all browsers and versions, sometimes there are glitches or incompatability issues with our viewers operating systems. If you are experiencing problems call our customer service team on 1300 784 814 or email customerservice@interiasystems.com.au. If you are ordering outside standard business hours contact Brett on 0437 440 350 or brett@interiasystems.com.au

It will assist us if you have the following information handy:

Browser Type (Internet Explorer, Firefox etc)
Browser Version (Internet Explorer 7, Firefox 3.5 etc) 
The web address of the page you are having issues with.

How Do I Keep Up To Date With Your Specials & Promotions?

Register your contact details online using the newsletter sign-up facility on the bottom of our home page of our website. Once registered, we will keep you up-to-date with special promotions, new products and updates.

Is GST included in the item price?

Yes the price displayed on the website includes GST.

Do you accept payments other than online?

Yes, you can pay us by direct bank deposit. Please choose this option in the checkout. You will be contacted by our customer service team to arrange payment. We will email you a tax invoice and provide you with our bank account details.

I don't have a Credit Card, can I still purchase from you?

Yes. We accept payment via PayPal or Direct Bank Transfer too.

Are my Credit Card purchases on your website secure?

We want you to feel confident that your personal details are secure when buying products online at interiasystems.com.au. The security of the transmission of your credit card details is very important to us, which is why all payments transmitted between your browser and interiasystems.com.au are fully automated and directly transferred from your credit card to Interia Systems' merchant account. All transactions are performed over an encrypted 256 bit SSL connection secured by Geotrust and your credit card number cannot by viewed by Interia Systems or any outside party.
Interia Systems uses NAB payment gateway to process all credit card transactions, providing a safe and secure means of online payment.

Please contact us at customerservice@interiasystems.com.au if you have questions or concerns regarding our online sales security policy.

What Credit Cards do you accept?

We accept payments made through Visa and Master Card only.

Can I Use PayPal?

Yes you can use Paypal to pay for your order. Proceed through the checkout process as normal but choose the Paypal option as the payment method. 

PayPal is a safe method for individuals and businesses to send and receive money online. For further information regarding PayPal, please visit www.paypal.com.au

When will my credit card be charged?

Your Credit Card will normally be charged within 24 hours of submitting your order. A tax invoice and receipt of the transaction will always be emailed to you. 

Can I have a trade account where I am invoiced for my goods?

Yes. We do offer trade accounts if you are a regular commercial customer. In order to qualify you must meet our credit criteria and account application process. Email admin@interiasystems.com.au or contact accounts on 1300 784 814 to get this process underway. 

Do You Offer Finance?

Yes we do. At Interia Systems we partner with FlexiCommercial to offer finance options with competitive interest free terms. To be eligible to apply, you must be at least 18 years of age and a permanent resident of Australia. Please note, any application for finance is subject to our terms and conditions and you successfully meeting the criteria for finance. For more information and full terms and conditions, view our finance page.

Where can I find Delivery & Pickups Information?

At Interia Systems, we strive to offer you convenient, efficient and hassle-free delivery. After placing your order online, you will be contacted by a member our sales team to arrange a time for pick-up, or delivery to your nominated address. For more information on pickup and delivery, please view our dedicated 'Delivery & Installation' page or get in touch with our friendly office furniture consultants on 1300 784 814. 

Can I track the delivery of my order?

We will endeavour to keep informed at all times from order placement through to delivery. We will send you an order acknowledgement email soon after you place your order to advise you of our estimated lead time. Our customer service team will contact you a few days before delivery to make the necessary arrangements with you. If you have special requirements email them to sales@interiasystems.com.au or simply contact us on 1300 784 814 and ask to be put through to our dispatch team. 

What if I need an urgent shipment?

We specialise in urgent orders and our online store will normally give you availability for each product.. We will always do our best to keep you happy and accommodate your requirements if possible. We carry large stocks of popular items and have access to back up stocks. If you require an order by a specific date, just phone our customer service team on 1300 784 814 to see if it is possible.

My item was damaged in transit. What should I do?

If you believe that the item was damaged in transit or is faulty, contact us immediately to report the problem. We will arrange to inspect the item and either repair or replace it with a new one.

Do you offer discounted shipping if I purchase multiple items on the same order?

Yes. You only pay one delivery charge per item.

Can my delivery be scheduled for a specific day and/or time?

Yes this is usually possible. Please let us know your desired date/time when you place your order. Our customer service department will contact you to confirm arrangements before we deliver your order.

Do you offer weekend or after hours delivery?

Generally no, deliveries are made on weekdays, during business hours; public holidays excluded though Interia Systems understands this is not always possible so contact us on 1300 784 814 to discuss your special delivery requirements. Please note, it is important that someone will be available to accept/sign for delivery.

Do you ship Australia-wide?

Yes absolutely. While we predominantly manufacture and distribute from Perth we can ship to most parts of Australia. Our online shop gives you this option when ordering or alternatively contact us on 1300 784 814 or sales@interiasystems.com.au to discuss your requirements with our experienced consultants.

 

Do you ship to destinations outside Australia?

No, we do not currently offer shipping to destinations outside Australia. 

Can I pick-up my order from your warehouse?

Yes, you can collect your order from our warehouse located in Kewdale WA. This will eliminate delivery and handling charges completely. Choose the pick up option during checkout. Our customer service team will notify you when your order is ready for collection. Remember to bring sufficient tie-down straps and protection blankets etc when you arrive.

 

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